Order Status Explained

Please refer to the below for your order status explanation:

Not processed: Your order is still waiting to be processed.

Awaiting further info: Unfortunately we sometimes need to ask for further information. If you see this order status we have sent you an e-mail requesting some further information (address, pending acceptance of terms and conditions, etc.) - your order will be processed once we have received this.

Awaiting stock: There is no stock available at the moment, you order will be dispatched as soon as we receive some.

Declined: We had to decline your order. Please contact our Customer Services team for further information.

Expired: Your order has expired, possibly as we required some information and you never replied to our e-mails/calls.

Customer cancelled: You asked for the cancellation of your order.

Part-shipped: Part of your order has been shipped and we are waiting to dispatch the rest. This occurs when you place a multi-part order and not all of your ordered products are in stock. The remaining products will be dispatched as soon as they are in stock.

Part-shippable: Part of you order can be shipped if you authorized the part shipment. You will receive the available items now, and the rest will be dispatched as they arrive in one of our warehouses.