vMall operates robust order security checks and balances. Majority of these checks are automated and may cause your order to decline or be cancelled.
Some of the reasons may includes...
- The product is no longer in stock and/or the product/service are no longer available. If this is the case our team will contact you in advance by phone or email.
- Your payment is not authorised or rejected by your card issuer. Call our customer service team and confirm you are the individual placing the order and our team will confirm if this was the cause.
- Our automated checks have flagged anti-fraud, credit card or security discrepancies that need to be investigated. There is no need to be worried, we simply need to perform some additional checks and balances with you.